Reference

k789 Legal Terms For Your Account

k789 Legal terms explain who may open an account, how we handle DANA and QRIS records, and where access depends on local law.

Account eligibilityPrivacy requestsPolicy accessWallet records
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HELP WITH POLICY

Get A Clear Route For Legal Questions

A direct support route helps you resolve Legal questions without guessing which team handles them. Start with the account help path when a verification detail is unclear, use the cashier-linked route for a payment record, and include the relevant reference so we can check the matter against your account. This keeps policy questions separate from general lobby browsing.

Team online

Account access

Use the account help path when your name, phone verification or eligibility wording needs clarification before access is completed. Include the account detail involved so we can locate the correct Legal clause.

Wallet records

For DANA, OVO, GoPay, QRIS or bank transfer questions, use the cashier-linked support path and provide the payment reference. We can then compare the wallet status with the account record.

Policy changes

If you want to question a revised term or ask for a wording change, send the clause through the account support route. We will direct the request to the team handling Legal matters.

YOUR DATA PATH

How We Handle Legal And Account Records

We keep the Legal process practical: collect only the account and transaction details needed for access checks, connect payment references to the correct wallet flow, and use account security steps before discussing…

Account details

We use the details entered during account creation, including phone verification information, to check access and respond to account-specific Legal requests. Keep your contact details current so questions can be matched correctly.

Payment references

DANA, OVO, GoPay, QRIS, virtual account and bank transfer references help us reconcile wallet activity. We use those references to investigate a status question rather than treating a screenshot alone as final proof.

Cookies

Cookies help retain your session and remember the device path between account access and the lobby. Clearing them may require you to complete the phone verification step again before private records are shown.

Account security

Before we discuss account data or make a requested change, we need enough account detail to confirm the request is yours. Do not send passwords or share private login credentials through support.

Retention

We retain account and transaction records for the period needed to operate the account, check payment status and meet applicable Legal duties. A retention question can be raised through the account support path.

Change requests

You may ask us to correct account details, explain a policy clause or review an access decision. State the requested change clearly and include your verified account contact so the request can be assessed.

Answers Before You Open An Account

These Legal answers cover the questions we expect you to ask before account creation. They explain local access, records, payment references, privacy requests and policy changes without replacing the terms shown during your account flow. If your situation is specific, use the support route attached to your account.

The k789 Legal page covers account eligibility, phone verification, wallet records, cookies, data requests, policy changes and access conditions. Eligibility depends on local law, so read the current wording before opening your account.

Access is available where local law permits and depends on local law in your location. Your account details and phone verification must be completed before private account areas or wallet records can be discussed.

Our Legal terms allow payment references from DANA and QRIS to be linked with the relevant account transaction. If a status looks wrong, use the cashier-linked support route and provide the reference.

We may retain account details, phone verification records and payment references needed for access checks, wallet reconciliation and applicable policy duties. Ask through account support if you need clarification about a specific record.

Send a clear correction request through the account support path and identify the detail that needs changing. We first confirm the request is yours, then assess the change against the current Legal terms.

Cookies help keep your session active between account access and the lobby. If you clear them, you may need to complete phone verification again before we show private Legal or wallet information.

Use the policy support route connected to your account and name the clause or effective date you are asking about. We can explain the wording, record your request and direct it to the relevant team.

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