Reference

k789 Terms & Conditions for Your Indonesia Account

k789 Terms & Conditions explain what you accept before opening an account, how we check wallet activity, and which rules apply when you move between the lobby and…

Account acceptanceWallet checksPhone verificationLocal-law access
k789 k789 Terms & Conditions for Your Indonesia Account
POLICY HELP DESK

Get Clear Answers When Rules Affect You

A policy question should not leave you guessing about the next account step. We keep the support route close to the account and cashier areas so you can share the relevant status, receipt or policy wording. Use the path that matches your concern, and include the phone number connected to your account when we ask for verification.

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Account conditions

Ask us to clarify acceptance, phone verification or a restricted account step through the account help path. We use your account details to locate the relevant Terms & Conditions clause.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the cashier status and receipt reference. We can then explain which policy check is pending.

Policy changes

If you need to question a revised clause or request a correction to your account record, contact us from the signed-in account path so the request can be matched securely.

RECORDS AND CONTROL

Account Security Under These Conditions

These Terms & Conditions describe how we handle the practical records created by account access, wallet checks and policy requests.

Account data

We use details supplied during account opening and phone verification to manage access, match requests and apply these Terms & Conditions. Keep your registered details current so policy notices reach the right account.

Cookie choices

Cookies may support sign-in continuity and policy display on your device. Your browser controls can remove or restrict them, although some account steps may then require you to sign in again.

Login protection

You are responsible for keeping your password and phone access private. If your account details appear exposed, contact us through the account path before attempting further wallet or lobby actions.

Transaction records

We retain account and payment references needed to reconcile DANA, QRIS, bank transfer and virtual account activity. A receipt or status reference helps us explain a disputed policy step.

Retention requests

The Terms & Conditions state how records may be retained for account administration and checks. You can ask us about a record through support, subject to lawful retention duties.

Policy corrections

To request a change or correction, send the clause, account detail and reason through the signed-in support route. We may ask for phone verification before changing an account record.

Terms & Conditions Questions Before Opening

Before you open an account, these Terms & Conditions answers cover the searches we hear most often about acceptance, account data, wallet records and access from Indonesia. Each answer points you toward the relevant account step or support route rather than leaving the policy abstract.

They cover account opening, phone verification, permitted access, wallet instructions, transaction records, cookies, retention, security duties and requests to correct policy-related account details.

Yes. The Terms & Conditions apply when you use DANA or QRIS in the cashier, including required account details, status checks, receipt references and any verification connected with the transaction.

Access depends on local law. You must meet the account conditions shown during entry, complete phone verification where requested and use the service only where local law permits.

Phone verification links your account access to the number supplied during opening. If a policy request concerns ownership, wallet status or a record correction, we may ask you to verify that number.

We use supplied account data to manage access, apply the Terms & Conditions, reconcile records and answer support requests. The policy also explains cookies, retention and how to ask about a record.

You can contact us with the clause or wording you want clarified and the reason for your request. A request does not change the agreement until we confirm the applicable policy position.

Keep the DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt and status reference, then use the signed-in support path. We will match the record before explaining the next step.